Troubles With The Mail
Some years ago, my mom and I went to pick up a very important package in the mail. When we got to the front desk, after waiting in line, the worker only spoke English. My mom doesn't speak English and I am usually the one that has to provide a rough translation. However, I could not translate my mom's words or the worker's properly.
Then, a kind woman came up from the line and offered to translate for my mom. She explained what the worker was saying to my mom and what my mom was saying to the worker. Everything worked out in the end and we thanked the woman for her act of kindness and apologized to the worker for the delay. Our package was very important and she helped us through a tough situation.